Apartman 360 Balatonalmádi
Effective from 12 May 2026
1. Service Provider details
Service Provider / Operator name: Simon Ildikó
Accommodation name: Apartman 360 Balatonalmádi
Accommodation address: 8220 Balatonalmádi, 5 Kerkápoly utca
Tax number: 70867994-1-41
Telephone number: +36 30 234 7129
E-mail address: info@apartman360.hu
Website: apartman360.hu
2. Scope of the General Terms and Conditions
These General Terms and Conditions apply to the accommodation services provided by Apartman 360 Balatonalmádi, as well as to the related supplementary services.
The scope of these General Terms and Conditions covers all bookings made via the accommodation website, online booking system, e-mail, telephone, intermediary website or by any other means.
By finalising the booking, the Guest declares that they have read and accepted these General Terms and Conditions, the House Rules and the Privacy Notice, and that they will ensure compliance with them by the persons arriving with them.
3. Subject of the service
The Service Provider provides accommodation services at Apartman 360 Balatonalmádi.
The service includes in particular:
providing accommodation for the period specified in the booking,
proper use of the apartment,
use of the apartment’s equipment and furnishings,
use of Wi-Fi,
use of the services listed in the House Rules and on the website,
provision of supplementary services agreed in advance.
The Service Provider is entitled to modify the range of services if justified by technical, safety, weather-related, legal or operational reasons.
4. Booking process
The Guest may make a booking through the online booking system, by e-mail, by telephone or in any other manner accepted by the Service Provider.
A booking shall be considered final once it has been confirmed by the Service Provider and the Guest has fulfilled the required payment conditions.
When making a booking, the Guest is obliged to provide true and accurate information. The Service Provider shall not be liable for any damages, inconvenience or failed communication resulting from incorrect or false information.
The processing of data provided during the booking is governed by the Privacy Notice of Apartman 360 Balatonalmádi.
5. Prices and payment terms
The prices of the accommodation are displayed on the website, in the booking system or in the individual offer.
The prices include the accommodation service specified in the booking; however, they do not include the local tourist tax, extra services, separate fees or any compensation amounts.
The local tourist tax is payable separately in addition to the accommodation fee. Its amount is HUF 790 / person / night, in accordance with the rules of the local municipality.
In all cases, finalising the booking requires payment of a deposit equal to 50% of the total accommodation fee. The remaining amount shall be paid in the manner and by the deadline specified in the booking confirmation.
Payment may be made in the manner indicated in the booking system, for example by bank card, bank transfer, online payment or any other payment method agreed in advance.
6. Deposit and late payment
The booking becomes final only after receipt of the 50% deposit. By paying the deposit, the Guest accepts the booking conditions, these General Terms and Conditions, the House Rules and the Privacy Notice.
If the Guest fails to pay the deposit by the specified deadline, the Service Provider is entitled to cancel the booking.
The Guest is obliged to pay the remaining accommodation fee by the date and in the manner specified in the booking confirmation. In the event of late payment, the Service Provider is entitled to refuse to provide the service or to cancel the booking.
7. Cancellation and modification conditions
The Guest may cancel the booking free of charge until the 5th day before the date of arrival. In this case, the deposit already paid shall be refunded to the Guest.
If the Guest cancels the booking within 5 days before arrival, or fails to arrive, the Service Provider is entitled to retain the deposit paid.
Modification of the booking is possible only subject to availability and based on the confirmation of the Service Provider. A request for modification does not automatically mean that the booking has been modified.
In the event of later arrival or earlier departure, the Guest is not entitled to a proportionate refund of the accommodation fee, unless the parties agree otherwise in writing.
8. Right of withdrawal
The accommodation service qualifies as a service provided for a specific date or period. Pursuant to Government Decree 45/2014 (II. 26.), in the case of certain services the consumer is not entitled to the general right of withdrawal without giving reasons, especially where the service relates to the provision of accommodation for a specific day or period.
This does not affect the cancellation options individually provided by the Service Provider or set out in the booking conditions.
9. Check-in and check-out
The apartment may be occupied on the day of arrival from the time specified in the booking confirmation.
Check-in takes place using a key safe, allowing flexible arrival, even late in the evening. The Service Provider will send the information required for using the key safe to the Guest before arrival.
On the day of departure, the apartment must be vacated no later than 10:00 AM, unless a different time has been agreed in advance with the Service Provider.
Late check-out without prior agreement may result in an additional fee.
10. Guest data and documents
The Guest is obliged to provide the personal data required by law and to present a valid identification document or record it in the designated system.
The provision of data is a legal condition for the provision of the accommodation service. If the Guest refuses to provide the required data or to present the document, the Service Provider is entitled to refuse the accommodation service.
The processing of guest data is governed by the Privacy Notice.
11. Number of guests, visitors
Only the registered guests included in the booking may stay in the apartment.
The Guest is not entitled to transfer the apartment to a third party, sublet it or make it available for use by another person.
Visitors may be received only with the prior permission of the Service Provider.
The maximum occupancy of the apartment must not be exceeded.
12. House Rules
The Guest is obliged to comply with the House Rules of Apartman 360 Balatonalmádi in force at all times.
The House Rules form part of the contract. Violation of the House Rules may constitute a serious breach of contract and may result in termination of the service.
The House Rules include, among others, provisions regarding quiet hours, smoking, grilling, pets, parking, supervision of children, use of outdoor areas, damage caused and safety rules.
13. Quiet hours, events and prohibited conduct
The Guest is obliged to refrain from any conduct that disturbs the peace, safety or comfort of others, the condition of the apartment or the peace of the local residents.
Quiet hours must be observed between 10:00 PM and 8:00 AM.
Events, house parties, bachelor parties, bachelorette parties or larger gatherings may not be held in the apartment.
In the event of aggressive, threatening, unlawful, disturbing or dangerous conduct, the Service Provider is entitled to terminate the service immediately.
14. Smoking and fire safety
Smoking is prohibited inside the apartment, including the use of electronic cigarettes and heated tobacco products.
Smoking is permitted only in the designated outdoor area.
The use of open flames, candles, tea lights, incense or any other fire-hazardous items is prohibited inside the apartment.
The Guest shall be liable for any damage resulting from the violation of fire safety rules.
15. Pets
Pets are not allowed in the apartment.
If the Guest nevertheless brings a pet into the apartment, this may constitute a serious breach of contract, and the Service Provider is entitled to terminate the service and claim reimbursement of any resulting cleaning, disinfection or damage settlement costs.
16. Children and supervision
Parents, legal representatives or adult guests arriving with children are responsible for the safety and continuous supervision of children at all times.
Please ensure that children stay on the terrace, near stairs, glass railings, fences, the grill and other outdoor areas only under adult supervision.
The Guest shall be liable for any damages and accidents resulting from failure to supervise children, provided that such damages or accidents are not caused by culpable conduct of the Service Provider.
17. Use of the terrace, glass railings, fences and outdoor elements
The terrace, glass railings, fences, stairs, outdoor furniture and other outdoor elements may be used only for their intended purpose and with increased care.
It is prohibited to climb onto, sit on, lean over, put weight on or misuse glass railings, fences, outdoor furniture or any other surfaces not intended for such use.
The Guest shall be liable for any damages and accidents resulting from misuse, negligence, alcohol or intoxicated state, violation of the House Rules, or failure to supervise children, provided that such damages or accidents are not caused by culpable conduct of the Service Provider.
18. Grilling
The outdoor grill may be used only for its intended purpose, with increased care and in accordance with the House Rules.
The Guest is obliged to observe fire safety rules, ensure the safe use of the grill, and make sure that burning, smouldering or hot equipment is not left unattended.
The Guest shall be liable for any damage resulting from improper use of the grill.
19. Private wellness
The private wellness area is currently still under development and is therefore not yet available to our guests.
The Service Provider will provide information about the future availability of the service on the website or through other information channels. The use of the wellness area may later be subject to separate rules and conditions of use.
20. Use of equipment and damage caused
The Guest is obliged to use the apartment, its equipment, appliances, furniture, textiles, outdoor elements and other furnishings properly and for their intended purpose.
The Guest bears full financial responsibility for damages caused by the Guest, persons arriving with the Guest, or visitors admitted by the Guest.
The Guest is obliged to report any damage to the Service Provider immediately.
The Service Provider is entitled to have the Guest reimburse the cost of any damage, missing items, extraordinary cleaning, disinfection, replacement or repair.
21. Valuables and safe
A safe is available to guests in each apartment.
The Guest is responsible for their own valuables, cash, jewellery, electronic devices and other personal belongings.
Please place valuables in the safe and close the doors and windows when leaving the apartment.
The Service Provider shall not be liable for personal belongings left in the apartment, outdoor areas or parking area, unless the damage was caused by culpable conduct of the Service Provider.
22. Parking
Parking is permitted only in the designated area.
Use of the parking area is at the Guest’s own risk. The Service Provider shall not be liable for damage to the vehicle, valuables left in the vehicle or items missing from the vehicle, unless the damage was caused by culpable conduct of the Service Provider.
23. Liability
The liability of the Service Provider shall be governed by the applicable laws.
The Service Provider shall not be liable for damages resulting from improper use, negligence, violation of the House Rules, alcohol or intoxicated state, failure to supervise children, or the conduct of a third party by the Guest or the persons arriving with the Guest.
The Service Provider shall not be liable for events beyond its control, such as weather events, power outages, internet outages, utility provider failures, official measures or force majeure events.
The limitation of liability does not apply to intentional damage caused by the Service Provider, or to damage to human life, physical integrity or health for which the Service Provider is liable under the law. Under the Hungarian Civil Code, any clause excluding or limiting liability for intentionally caused damage or for damage to human life, physical integrity or health may be null and void.
24. Camera system
A camera system for property protection purposes operates in the external areas of the accommodation, monitoring only the outdoor areas, such as the street front, the courtyard and the area around the entrance.
The cameras do not monitor the interior, private-use premises of the apartment.
The detailed rules on camera-related data processing are set out in the Privacy Notice.
25. Refusal or termination of service
The Service Provider is entitled to refuse to provide the service or to terminate a service already commenced if the Guest:
fails to provide the data required by law,
fails to present or record a valid identification document,
fails to pay the fees related to the booking,
violates the House Rules,
disturbs the peace of other guests, neighbours or the local area,
causes damage or engages in dangerous conduct,
admits unauthorised persons,
brings a pet into the apartment,
holds an event, party or prohibited activity,
engages in aggressive, threatening or unlawful conduct towards the Service Provider or other persons.
In such a case, the Guest is not entitled to a refund if the service is terminated due to the Guest’s breach of contract or unlawful conduct.
26. Complaint handling
The Guest may submit a complaint through the following contact details:
E-mail: info@apartman360.hu
Telephone: +36 30 234 7129
Postal address: 8220 Balatonalmádi, 5 Kerkápoly utca
The Service Provider will examine the complaint and respond within a reasonable time.
In the event of a consumer dispute, the Guest is entitled to contact the conciliation board competent according to their place of residence or stay.
27. Data processing
The Service Provider processes the personal data of guests in accordance with the applicable data protection laws.
The detailed rules on data processing are contained in the Privacy and Data Protection Notice of Apartman 360 Balatonalmádi.
28. Force majeure
Force majeure means any unforeseeable and unavoidable event beyond the control of the Service Provider that prevents or makes it impossible to perform the contract.
Such events may include, in particular, natural disasters, extreme weather, fire, power outages, utility service failures, epidemic restrictions, official measures, war events, strikes or other extraordinary circumstances.
In the event of force majeure, the parties are obliged to cooperate with each other and strive for a fair solution.
29. Governing law and dispute resolution
These General Terms and Conditions and the legal relationship between the parties shall be governed by Hungarian law.
The parties intend to settle any disputes primarily amicably, through negotiation.
If this does not lead to a result, the Hungarian court having jurisdiction and competence shall be entitled to settle the dispute.
30. Final provisions
These General Terms and Conditions are effective from the date of publication and remain valid until revoked or amended.
The Service Provider is entitled to amend these General Terms and Conditions, in particular in the event of a change in legislation, change in services, new booking condition or operational change.
The General Terms and Conditions in force at all times are available on the website of Apartman 360 Balatonalmádi.